Bookings are made subject to the following conditions. Payment of the booking fee confirms that the client understands and accepts them. In the event of a dispute, they will be quoted to you.
- When the booking has been accepted, the client shall pay the specified non-returnable deposit, which goes towards the cost of the holiday. We cannot accept responsibility for any delay in receipt of the deposit or the confirmation. The remaining balance must be paid no later than 10 weeks before departure.
- A security/breakage deposit of £200.00 will be included on the invoice. It will be refunded no later than 6 weeks after your return, subject to a status report from our managing agents in Florida. It covers excessive and extreme use of electricity (for example air conditioning on full with outside doors open), excessive cleaning costs, chargeable phone calls, and any damage, breakage or loss to the villa and its contents.
- If the client cancels the holiday, or we have to cancel because the balance was not paid in time, the following cancellation charges apply:
Notice received before departure Cancellation charge More than 84 days Deposit only 56 to 84 days 30% 28 to 55 days 50% 14 to 27 days 80% Less than 14 days 100% All cancellations must be confirmed in writing and take effect from the date received. The same applies to changes to bookings: dates are not automatically interchangeable, and changing your dates means cancelling and rebooking, with cancellation charges (minimum £200) applying.
- We strongly advise clients to take out adequate insurance, including cancellation cover, as soon as the booking is confirmed. We cannot accept liability for death, personal injury, sickness, accident, delay, loss of luggage, loss of personal effects or any other misadventure during your stay.
- Groups must be the size specified on the booking form, up to a maximum of 8 including children. Failure to comply will make the booking void and forfeit your security deposit.
- The villa is strictly non-smoking. This keeps it clean and odour-free and avoids triggering the smoke detection system.
- The barbecue is provided as an extra in a self-catering holiday; cleaning it is not part of the cleaning team’s duties. If it is reported as left dirty, £20.00 will be deducted from your security deposit to cover the extra time and staff needed to clean it.
- On your departure day, please vacate by 11 am. It takes at least 4 hours to prepare the villa for the next guests; excessive cleaning taking more than 4 hours will be charged at $20 per hour. It helps if you leave any unwashed sheets and towels in the utility room. In any dispute over cleanliness, breakages or anything else raised by the management, their decision is final and must be settled promptly.
- Please leave the villa as you found it: towels, bedding and crockery back in the right cupboards, and pool furniture and the table tennis table stored in the garage. Thank you.
- You are responsible for your own and your children’s behaviour during your stay. Quiet time on the estate is from 10 pm to 8 am.
- Pool heating can only raise the water 10–15 degrees above the air temperature. This is more than adequate – it is not a hot tub. Please take care not to walk into the villa with wet feet, as tiled and laminate floors are slippery when wet.
- Our management team is at your disposal, but please be considerate about the time of day for non-urgent calls.
- It is absolutely essential that you enjoy your holiday – if you are unhappy about anything at all, please contact the management team straight away.