Here are answers to some of the questions our guests ask most often. If you can’t find what you’re looking for, please contact us and we’ll be happy to help.
I need internet access. What can you suggest?
The villa has wireless internet for your own laptop, phone or tablet.
How do I know the home will be cleaned and ready for me?
Our management company has the home thoroughly cleaned before every stay, followed by a 150-point check.
What happens if something goes wrong on my holiday?
Our management team is available 24 hours a day – although hopefully you won’t need them!
If my flight arrives late in the evening, how will I get groceries?
Two supermarkets nearby are open very late, or our managers can arrange a welcome pack, pre-booked before you arrive.
I decided I need pool heating but didn’t pre-book it. What should I do?
Phone the management company (details are in the villa) and ask them to switch it on. You can pay them locally, for a minimum of one week.
We arrive late – how do we pick up the keys?
The keys can be left at the property for you, so your holiday begins straight away, with no searching for management offices on the other side of town.
Is the property alarmed?
Yes. The pool doors are also alarmed, to stop young children leaving the house without an adult.
Do I need to bring any linen?
No. Everything is provided to make it a home from home: Egyptian cotton sheets, fluffy bath and pool towels, hairdryers in every bathroom, a cappuccino maker – you name it!
May I smoke at the villa?
Not indoors. Smoke recirculates through the air conditioning, leaves a stale smell for other guests and sets off the smoke detectors. You are welcome to smoke on the patio or anywhere outside.