FAQs

Here are a selection of answers to some of the most frequently asked questions by our guests. If the answers you are looking for are not on this page, please contact us and we will be happy to help!


Q) I need Internet access. What can you suggest?

A) If you are taking your own laptop we have a wireless connection, or you may use the provided PC with HDSL.

Q) How do I know the home will be cleaned and ready for me?

A) Our excellent Management Company organise the home to be thoroughly cleaned followed by a 150 point check system.

Q) What happens if something goes wrong on my vacation?

A) Our Management Team are at your disposal 24 hours a day < although hopefully you will not need them !>

Q) If my flight arrives late in the evening, how will I get groceries?

A) There are two supermarkets open very late nearby, or our Managers can arrange a welcome pack prebooked before your arrival

Q) IF I decide I need pool heat and haven’t pre booked it, what should I do?

A) Phone the management company < details in the villa> and ask them to switch it on – you can pay them locally – but it will have to be for no less than a week.

Q) We arrive late -how do we pick up the keys?

A) you can have the keys left at the property for you, so your holiday begins straight away – no messing about finding Management company offices on the other side of town.

Q) Is the property fully alarmed?

A)Yes, and also the pool doors are alarmed to protect young children from leaving the property without an adult.

Q) How do I make an International call ?

A) Pick up the phone and dial – the operator will be on hand to take CC details. Alternatively, visit the souvenir shop on the Orange Lake Shopping centre nearby, and purchase a phone card – you get hundreds of minutes for $10.00 !!

Q) Do I need to bring any linen?

A) No ! Everything is provided to make it a home from home – luxury Egyptian Cotton sheets, Fluffy towels and pool towels, Hairdryers in each bathroom, cappuccino maker, grater, you name it !!

Q) May I smoke at the villa?

A) Only if you are on fire !! Seriously, if you smoke within the villa, it will recirculate and smell stale with the Air conditioning system, which means repair work and makes it unpleasant for other guests – plus it will set off the alarmed smoke censors. You can smoke out on the Patio or anywhere outside the home.